📋 THE SHORT ANSWER

Yes, you can get a refund – but only if you cancel within the allowed time frame. The refund policy depends on your exam provider. Some providers offer full refunds, others offer partial refunds, and some offer no refunds at all.

⚠️ THE CATCH

If you cancel late, you will forfeit your exam fee. Pearson VUE does not refund “no-shows” or late cancellations. The exact deadline varies by exam provider, so always check your specific exam’s policy before cancelling.

🟢 COMPTIA, CISCO & AWS

Full refund available! These providers allow you to cancel up to the exam start time and receive a full refund.

• CompTIA: Cancel any time before exam starts
• Cisco: Cancel any time before exam starts
• AWS: Cancel any time before exam starts
• Refund is processed to your original payment method
• Processing time: 5-10 business days

🔵 MICROSOFT EXAMS

Limited refunds! Microsoft exams must be cancelled at least 24 hours before the exam for a full refund.

• Cancel 24+ hours before exam: Full refund
• Cancel less than 24 hours before exam: No refund
• Refund processed to original payment card
• Processing time: 5-10 business days

🟠 PMI EXAMS

PMI exams have specific cancellation fees. Check your PMI account for exact policies.

📝 STEP 1

Log in to your Pearson VUE account at home.pearsonvue.com. Navigate to “My Account” and find your scheduled exam appointment.

📝 STEP 2

Select the exam you want to cancel. Click on “Cancel” or “Cancel Appointment”. Follow the on-screen instructions to complete the cancellation.

💳 USING A VOUCHER

If you used a voucher to pay for your exam, different rules apply:

• Vouchers are non-refundable and non-returnable
• They cannot be exchanged for cash or credit
• Once used to book an exam, they are consumed
• Even if you cancel, the voucher is NOT refunded
• You will need a new voucher for your next exam

⚠️ IMPORTANT

When you cancel an exam that was paid for with a voucher, you will NOT receive a refund of the voucher’s value. The voucher is forfeited. This applies to ALL exam providers. Always be sure about your exam date before using a voucher.

📊 CANCELLATION & REFUND SUMMARY

CompTIA: Cancel any time before exam ✅ Full refund
Cisco: Cancel any time before exam ✅ Full refund
AWS: Cancel any time before exam ✅ Full refund
Microsoft: Cancel 24+ hours before ✅ Full refund | Less than 24 hours ❌ No refund
PMI: Fees may apply for cancellation 💰

📋 REFUND PROCESSING

• Refund goes to original payment card
• Processing time: 5-10 business days
• Voucher payments: No refund (voucher forfeited)
• Credit card payments: Full refund (if within policy)
• No-shows: No refund under any circumstances

❌ MISTAKE 1

Waiting too long. For Microsoft exams, waiting until the last minute means you lose your fee. Cancel at least 24 hours in advance for a full refund.

❌ MISTAKE 2

Not saving confirmation. Always save your cancellation confirmation email. You may need it if there are issues with your refund.

❌ MISTAKE 3

Using a voucher without checking the refund policy. Vouchers are non-refundable. If you are unsure about your exam date, pay with a credit card.

❌ MISTAKE 4

Assuming all providers have the same policy. Every exam provider has different rules. Always check your specific exam’s cancellation policy before booking.

📞 STEP 1

Contact Pearson VUE customer support. Explain your situation clearly. Have your exam confirmation number and cancellation confirmation ready. Call the support number for your region.

📧 STEP 2

If phone support doesn’t resolve the issue, escalate via email. Provide all documentation: exam confirmation, cancellation confirmation, any error messages, and screenshots. Be polite but persistent.